Privacy Notice

CAD Scan customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Email: contact@cadscan.app

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Purchase or account history
• Website user information (including user journeys and cookie tracking)
• Records of meetings and decisions
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Purchase history

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

We collect or use the following information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Financial transaction information
• Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Your data protection rights include:

• Your right of access — You have the right to ask us for copies of your personal information.
• Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure — You have the right to ask us to delete your personal information.
• Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing — You have the right to object to the processing of your personal data.
• Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases

Our lawful basis for collecting or using personal information across all purposes listed above is Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where We Get Personal Information From

Directly from you.

How Long We Keep Information

We store and retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including providing our services, maintaining our business relationship with you, complying with legal, tax, and accounting requirements, resolving disputes and enforcing our agreements, and conducting necessary audits.

The specific retention period depends on the type of information and our ongoing business needs. We will keep your personal data for as long as you use our services and for a period afterwards where we have a legitimate need to retain it. Once this period ends, we will either delete or anonymise your information.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 10 January 2025